Description
The Customer Service Representative II manages customer accounts, responds to inquiries, maintains CRM records, processes orders in an ERP system, monitors delivery status, coordinates with logistics, production, and sales teams, and resolves customer issues. The role requires a high school diploma or GED, 2–4 years of customer service or account management experience, Microsoft Office proficiency, and extensive ERP and CRM experience. Benefits include medical, dental, vision, paid time off, and a 401(k) with company match.
