Description
The Customer Service Representative processes daily customer orders for assigned accounts and coordinates them with production planning, inventory control, warehousing, transportation, quality assurance, research and development, sales, accounting, credit, and the customer. The role confirms pricing, resolves invoicing and freight discrepancies, tracks order and product status, reports customer feedback and complaints, and represents the company professionally. It requires 1–3 years of customer service experience, strong communication and telephone skills, SAP, Microsoft Excel, and Microsoft Outlook knowledge, and may involve travel and availability outside normal business hours.
