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Customer Service Representative at Kidde Global Solutions

Location
Notting Hill, Victoria
Level
mid
Posted

Description

The Customer Service Representative processes customer sales orders, manages returns and replacements, coordinates delivery and purchasing information, handles product and pricing enquiries, responds to calls and Zendesk tickets, and resolves escalated customer issues. The role also supports order reporting, inventory coordination, KPI improvement, and customer satisfaction while requiring 3–5 years of customer-service experience, ERP and supply-chain knowledge, and teamwork skills.

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