Description
Kogan.com is hiring a Customer Care Specialist to resolve escalated customer queries, provide one-on-one support by email and phone, process refunds and replacements, coordinate with freight carriers, collaborate with internal teams, and help improve customer experience processes. The role is suitable for recent graduates or candidates with a passion for technology and customer service, requires strong communication, empathy, attention to detail, multitasking, and IT/cloud-tool proficiency, and requires full-time Australian working rights and a National Police Record check.
