Description
The Customer Service Representative will handle patient inquiries by phone and email, manage patient files, provide appointment information, manage voicemail and callback lists, enter patient information into the computer system, receive referrals, and schedule appointments. The role also includes cross-training for the receptionist position and assisting the Centre Director. It is a permanent full-time position of 35–40 hours per week, Monday through Friday from 8:00 a.m. to 4:00 p.m., with possible schedule variations, and includes LASIK surgery, vacation, sick days, group insurance, telemedicine, and a group RRSP contribution.
