Description
The Customer Service Representative handles inbound calls from partner-insurer customers, documents customer information in a CRM, routes inquiries to attorneys, explains process flows, and provides customer-oriented support. The role requires near-native German, commercial training or customer-service experience, 30–40 hours per week Monday through Friday, and knowledge of Google Workspace. It is an office-first hybrid role in Berlin with three office days and two remote days, plus mobility, pension, and other benefits.
