Description
MCI is seeking a friendly and customer-focused Customer Service Representative to handle customer inquiries, resolve issues, and provide accurate information about products and services. The ideal candidate must be 18 years or older, have a high school diploma or equivalent, and 1+ years of customer service experience, preferably in a contact center. The position involves handling inbound calls, emails, or chats, maintaining detailed records, and meeting performance goals. MCI offers competitive compensation, paid time off, incentives, health benefits, retirement savings, disability insurance, life insurance, and career growth opportunities. The role operates in a professional office environment and requires the ability to sit/stand for long periods while using a computer and telephone headset.
