Description
MCI is seeking Customer Service Representatives to provide inbound customer support, technical troubleshooting, help desk assistance, and back-office processing for commercial and public sector clients. The role involves managing customer interactions via calls, chats, and emails, resolving inquiries, identifying customer needs, and collaborating with internal teams. Candidates should be at least 18 years old with a high school diploma, possess excellent communication and problem-solving skills, and have a customer-first mindset. The company offers competitive compensation, paid time off, incentives, health benefits, retirement savings programs, disability insurance, life insurance, career growth opportunities, and paid training.
