Description
The Customer Service Representative serves as the first point of contact for inbound customer and technician calls, emails, and service inquiries. The role handles call intake, triage, service-case creation and routing, administrative and non-technical requests, shared-inbox responses, and coordination with technicians and internal teams. It is primarily an office-based position requiring at least three years of experience in phone-based intake, service coordination, BDC, or call-center environments, along with strong communication, organizational, and CRM skills. The listed salary is $25.91 to $32.38.
