Description
MetLife is hiring a Customer Care Advocate for its Dental Global Customer Solutions team to provide remote telephone and email customer service to dental insurance customers. The role involves answering inquiries about dental coverage, claims, benefits, policy provisions, and claim status; processing transactions; navigating electronic systems; and resolving customer issues with empathy and professionalism. Applicants must reside in California, have a high school diploma or GED, reliable wired internet, and at least one year of remote call-center customer service experience; two or more years of call-center or customer service experience is preferred.
