Description
The Customer Service Representative provides telephone, chat, and helpdesk support for Shop FFA merchandise and National FFA membership stakeholders. Responsibilities include answering calls, resolving orders and membership inquiries, processing transactions, coordinating membership rosters, reconciling profile data, supporting state and advisor training, handling invoicing and account issues, maintaining inventory, and troubleshooting systems. The role requires a high school diploma or equivalent and five years of customer service or call center experience.
