Description
The Customer Service Representative serves as the first point of contact for customers, responding to inquiries through email and live chat, providing product and service information, troubleshooting issues, documenting interactions, and collaborating to improve customer satisfaction. The role requires strong communication, English proficiency, computer-system and data-entry skills, and preferably prior customer-service experience. It is a full-time, onsite position in Monterrey, Mexico, with flexible day, night, and overnight shifts.
