Description
The Customer Service Representative will handle customer inquiries by phone, email, and chat; diagnose and troubleshoot software-related issues; guide customers through resolutions; escalate complex problems; document interactions; assist with onboarding and training; and provide feedback to product development. The role requires strong technical aptitude, customer service experience, communication skills, organizational ability, customer support software proficiency, and a bachelor’s degree or equivalent work experience. Benefits include above-market salary, HMO coverage for the principal and two dependents, government-mandated benefits, performance incentives, quarterly company events, a 1,000 PHP de minimis allowance, and provided equipment and software.
