Description
The Customer Service Representative will support customers and sales professionals by processing quotes, sales orders, warranties, returns, replacements, and freight claims; providing guidance on processes, terms, and warranties; maintaining knowledge of Orion products and services; and using Microsoft Dynamics AX, Salesforce, and other systems. The role requires collaboration with Sales, Finance, Accounting, Manufacturing, and other departments, participation in WIP meetings and training, and adherence to quality and process standards. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. CST, with occasional extended hours or overtime possible.
