Description
The Customer Service Representative will answer client inquiries, provide product information, troubleshoot issues, and resolve customer problems through calls, emails, chats, and interactive voice response systems. The role also involves recording customer interactions, scheduling callbacks, upselling when appropriate, meeting service targets, and following customer service procedures. Candidates need prior customer support, client services, sales, or related experience, strong communication and computer skills, multitasking and time-management abilities, and a customer-focused approach. Benefits include health, dental, and vision insurance, a retirement plan, flexible hours, and remote work availability.
