Description
The Customer Service Representative will answer client inquiries, provide product information, troubleshoot issues, and resolve customer problems through calls, emails, chats, and interactive voice response systems. The role also involves recording account changes, meeting performance targets, scheduling callbacks, and upselling when appropriate. Candidates need prior customer support, client services, sales, or related experience, strong communication and computer skills, multitasking and time-management abilities, and must reside in California. The position offers health insurance with dental and vision coverage, a retirement plan, flexible hours, and remote work availability.
