Description
The employer is hiring a full-time, remote Customer Service Representative to handle 50–100+ daily high-volume support tickets across Zendesk, Freshdesk, Salesforce Service Cloud, and Help Scout, with phone, email, live chat, and social media support. The role focuses on first-contact resolution, SLA and ticket-backlog management, knowledge-base updates, customer feedback, compliance, and collaboration with product, operations, and engineering teams. Candidates need 1–2 years of customer service, call center, or support experience, familiarity with at least one support platform, strong typing and multitasking, and proficiency with Microsoft Office and Google Workspace.
