Description
Pavago is hiring a full-time, fully remote Customer Service Representative to provide customer support through phone, email, live chat, and ticketing systems. The role resolves inquiries, troubleshoots issues, manages support tickets, maintains customer satisfaction, documents interactions, and collaborates with operations, billing, technical support, and product teams. Candidates need 1–2 years of customer-facing experience, familiarity with Zendesk, Freshdesk, Salesforce Service Cloud, or Help Scout, strong English communication, multitasking and organizational skills, and proficiency with Google Workspace and Microsoft Office. The position serves U.S. client business hours and includes career growth opportunities into senior support, customer success, team lead, and operations roles.
