Customer Service Representative at PCA

PCA is hiring a Customer Service Representative to provide superior service to customers and manage product availability, pricing, freight rates, allocations, delivery dates, new orders, order status, complaints, and billing adjustments. The role coordinates with sales, design, production, and other internal departments; maintains customer files; resolves billing issues; and manages on-hand inventory and month-end physical inventory. A high school diploma equivalent and two years of customer service experience, including order-entry system experience, are required, along with Microsoft Word, Excel, and Outlook proficiency. The position offers a starting salary of $42,000–$50,000, annual bonus potential, paid vacation and holidays, medical, dental, and vision coverage, and a 401(k) plan.