Customer Service Representative at PCA

The Customer Service Representative provides customer service for Packaging Corporation of America’s corrugated packaging and white paper businesses. The role handles product availability, pricing, freight rates, allocations, delivery dates, order entry, order tracking, billing adjustments, complaints, customer files, inventory reconciliation, and coordination with sales, design, production, and other internal teams. The position requires a high school diploma equivalent, two years of customer service experience, and familiarity with Microsoft Word, Excel, and Outlook. Compensation is $40,320–$50,400 annually, with a performance-based bonus and medical, dental, and vision coverage available within the first 30 days.