Description
The Customer Service Representative will manage the administrative and operational flow for an assigned customer portfolio in a global logistics environment. Responsibilities include processing inbound, outbound, import, and export orders in the WMS, monitoring stock positions, coordinating with operations teams, applying contractual rates for invoicing, and supporting claim investigations. The role requires at least four years of customer service or freight forwarding experience in logistics, strong Dutch and English communication, WMS and inventory-management expertise, and the ability to work under pressure.
