Description
The employer is hiring a fully remote, independent-contractor Customer Service Representative to work from home in Mexico for a healthcare-related customer service program. The role handles inbound calls from health plan members and representatives, answers questions about transportation services and other member support programs, maintains customer data, follows HIPAA and compliance requirements, and escalates concerns. Compensation is $5.50 USD per hour, paid weekly in arrears, with training and production shifts scheduled in the Eastern Time zone. Candidates must be fluent in English and Spanish, have at least six months of inbound contact center or transferable healthcare experience, meet specified technical requirements, and provide their own equipment.
