Description
The Customer Service Representative will support the sales team and e-commerce store by resolving customer inquiries through phone, email, and chat, escalating complex issues, documenting interactions, maintaining product and company knowledge, and assisting with training. The role requires at least five years of customer service or related experience, fluent English, strong prioritization and multitasking skills, and a bachelor’s degree is preferred. It is fully remote for US-based employees working 9:00 AM to 5:00 PM EST, with medical, vision, and dental coverage and a competitive bonus structure.
