Description
Abacus is hiring a full-time, in-office Customer Service Representative to serve as a frontline client-service ambassador. The role handles phone, email, and in-person client interactions; supports onboarding, retention, service inquiries, account changes, and financial requests; documents interactions; enters client data; and collaborates with Transportation Tax and Accounting teams. The position requires strong customer service, communication, organizational, analytical, and problem-solving skills, along with Microsoft Office, CRM, and call-center system proficiency. It offers a competitive hourly rate, performance incentives, 192 hours of PTO, and health and dental insurance.
