Summary from listing
HID is hiring a Customer Service Associate in Cypress, California to support customer service operations, order management, customer inquiries, issue resolution, and cross-functional coordination with Sales, Operations, Planning, and Logistics. The role also involves monitoring order flow and KPIs, analyzing customer service data, developing reports and dashboards, identifying operational improvements, and supporting process and system enhancements. Candidates need at least four years of experience in customer service, operations, order management, business analysis, or a related function, along with strong analytical, Excel, ERP, communication, and organizational skills. The base salary for California is $75,000 to $90,000, and immigration sponsorship is not available.
