Summary from listing
The Customer Service Representative provides backup customer service coverage for multiple brands and manages customer and factory relationships. The role handles pricing, order status, product availability, shipping, shortages, replacements, delayed-order notifications, CRM communications, order entry, and process improvements, while supporting the Manager of Customer Service as needed. It is an onsite Monday-Friday position in Berlin, Connecticut, requiring a B.S. degree or equivalent practical customer-facing experience, strong communication and problem-solving skills, computer proficiency, and occasional travel. The position pays $34–$37 per hour and includes medical, dental, vision, life insurance, paid time off, retirement matching, and other benefits.
