Summary from listing
Firstsource Solutions is hiring a full-time Mortgage Customer Care Specialist in its Servicing department to handle incoming calls about reverse mortgage products and servicing matters. The role serves as the initial customer contact, provides loan information, verifies customer data, routes specialized requests, resolves complaints, follows up on inquiries and escalated calls, and maintains customer relationships. A high school diploma or GED is required, with a bachelor’s degree preferred; prior customer service, call center, mortgage servicing, and experience serving customers aged 62 and older are preferred. The position reports to the Team Leader -Operations and requires strong communication, problem-solving, computer, and time-management skills.
