Summary from listing
The Bilingual Sr. Customer Support Representative provides Spanish/English customer support, resolves product and service issues, verifies account information, troubleshoots website problems, documents account data, and supports new-hire training and onboarding. The role may lead customer support in the absence of the Customer Support Manager and requires a high school diploma or equivalent, Microsoft Office proficiency, strong communication and problem-solving skills, accurate data entry, multitasking, and teamwork.
