Description
ShipMonk is hiring a Customer Service Representative to serve as the primary contact for merchants, resolve issues through phone, chat, email, and ticket channels, manage follow-ups, and coordinate with warehouse management, developers, and other teams. The role also involves building merchant relationships, educating merchants about service offerings, supporting projects throughout the merchant lifecycle, and identifying opportunities to improve the merchant experience. Candidates need 1–2 years of customer service experience, 1–2 years of logistics, supply chain, or e-commerce experience, and a bachelor's degree or equivalent work experience.
