Description
The Customer Service Representative handles inbound and outbound calls, emails, and chats; resolves customer concerns; documents interactions; coordinates with operations teams; escalates recurring issues; meets performance targets; and supports high-volume periods. The role requires at least three years of customer service or call center experience, strong communication and documentation skills, comfort with multiple systems, flexibility with shifting schedules, and a reliable remote work setup. Benefits include Maxicare HMO and PhilHealth coverage, paid leave, performance bonuses, and employee development programs.
