Customer Service Representative at Spectrum

Compensation

$20 – $28/hr

Type: Full-time
Level: not_specified

Description

Spectrum is seeking a Customer Service Representative on their billing team. This role involves answering inbound phone calls regarding billing inquiries, empathizing with customers, establishing positive relationships, collaborating on issue escalations, and representing the company professionally. The ideal candidate will be a good listener, multi-tasking problem-solver, and enthusiastic communicator who thrives in a fast-paced, 24/7 call center environment.

Required Skills

Communication
Organization
Time Management
Problem-Solving
Multi-tasking
Customer Service

Additional Information

Minimum Education: High school diploma or equivalent
Required Previous Experiences: Ability to work a variety of schedules including nights, weekends, and holidays
Ability to read, write, speak and understand English
Preferred Qualifications: 6+ months of customer service experience
6+ months of experience working with computers and software applications
previous work in cable operations or a telecommunications call center
MS Office, computer skills, typing
Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient