Description
Summit School Services is hiring a full-time Customer Service Representative in Waterbury, Connecticut to act as a liaison between customers and the company, handling complaints, route changes, account questions, cancellations, and other inquiries. The role involves phone/email/mail customer support, logging issues in tracking software, compiling customer satisfaction reports, and coordinating with the Customer Service Manager. The posting requires a high school diploma or equivalent, customer service experience, strong communication, problem-solving, organizational, and computer skills; bilingual English/Spanish is a plus. Benefits include medical, dental, vision, basic life insurance, holiday pay, PTO accrual, and retirement savings plan eligibility.
