Description
Sutherland is hiring a full-time on-site Customer Service Specialist in Cairo. The role involves handling customer interactions, providing tailored solutions, resolving issues, maintaining customer satisfaction, and delivering professional phone etiquette. Fluency in English at B2/C1 level, customer service and support skills, problem-solving, active listening, attention to detail, and flexibility for night and overnight shifts are required; customer-facing experience and CRM familiarity are advantageous.
