Description
The employer is hiring an Onsite Customer Service Representative for a contract-to-hire, fully onsite role in Charlotte, North Carolina. The position handles 50–60 incoming calls per day from beneficiaries and advisors about Death Claim and Group Retirement products, including service questions, withdrawals, address changes, and account information. The representative must maintain product and procedural knowledge, learn multiple processes, navigate legacy and administrative systems, and cross-train on Life or Individual Retirement products. Prior customer service experience, call-center or financial-service experience, a high school diploma or GED, and typing proficiency are required. The pay range is $18.50 per hour, and benefits may include medical, dental, vision, retirement, insurance, disability, HSA, transportation, and leave benefits.
