Customer Service Representative at TFC

Compensation

$15 – $28/hr

Location: Indiana
Type: Full-time

Description

This role involves managing customer inquiries and research requests via telephone, ensuring timely and professional resolution. The individual supports branch operations by focusing on in-branch customer interaction, providing accurate product/service information, and assisting with various financial tasks such as account management, online banking support, and fraud detection. They also handle outbound telemarketing, refer potential clients to personal bankers, and contribute to training new employees.

Required Skills

Customer Service
Product Knowledge
Operational Knowledge
Written Correspondence
Fraud Detection
Telemarketing
Training

Additional Information

Required Previous Experiences: One to two years general business experience.
Preferred Qualifications: Strong ability to work independently and motivated to work as a team player.
Demonstrates a strong ability to work independently, as well as motivated to work as a team player to contribute to the success of the department and in turn, the organization.