Customer Service Representative at The contractor

This role involves providing excellent customer service through telephone support to internal customers in a centralized Help Desk Center. The individual will maintain multiple IBS systems, demonstrating technical proficiency in various banking product functionalities such as Consumer Internet Banking, Cardbase System, and Customer Information System. Key responsibilities include supporting internal customers with technical inquiries, performing account maintenance, resolving issues like outages and errors, analyzing reports, and collaborating with IBS teams.