Description
The Customer Service Representative will answer customer questions by phone, email, and chat; advise customers and provide suitable solutions; record and manage customer information; handle and follow up on complaints; and identify process improvements. The role requires MBO+ or HBO-level working ability, excellent Dutch and English, experience with phone, email, and chat communications, and a proactive, organized, team-oriented approach. It is a full-time, temporary position with flexible work-from-home options, a monthly salary of €2,800–€3,400, 25 vacation days, and a pension plan, with the prospect of a permanent position.
