Description
The Customer Service Representative will handle inbound and outbound customer interactions through phone, email, or chat; resolve inquiries, concerns, and complaints; provide product, service, and policy information; document interactions; meet performance metrics; and escalate complex issues. The role requires at least a high school or senior high school education, at least one year of BPO or customer service experience handling international voice accounts, English communication skills, basic computer skills, and willingness to work shifting schedules. The position may be onsite or hybrid, and qualified candidates are added to a talent pool for future account or campaign opportunities.
