Customer Service Representative at USTA

Compensation

$19/hr

Type: Full-time
Posted: Apr 6, 2026

Description

This role involves providing excellent customer service to attendees of the US Open Tennis Championships, handling inquiries, resolving issues, and assisting staff with various tasks such as tracking ticket sales, managing shipments, and conducting price checks. The ideal candidate will be able to work long hours, including nights and weekends, in a fast-paced outdoor environment.

Required Skills

Customer Service
Communication Skills
Computer Proficient
Microsoft Office

Additional Information

Required Previous Experiences: Ability to work 12+ hour shifts, including nights and weekends.
Ability to work effectively as part of a team.
Professional appearance standards.
Proactive and personable guest services.
Strong communication skills in both written and spoken English.
Preferred Qualifications: Previous experience in a ticket office setting for large-scale sporting events.
Prior experience in hospitality, sales, or call center environments.
Knowledge of bilingualism is preferred.
Familiarity with ticketing systems like ZenDesk or Ticketmaster Archtics.