Description
The Customer Service Representative manages the full customer order lifecycle, including ERP order entry, validation, updates, shipment tracking, pricing, availability, invoicing, returns, RMAs, and customer quotes. The role serves as a primary customer contact, coordinates with Sales, Operations, Quality, Engineering, Planning, Production, and Supply Chain teams, resolves order and product issues, and contributes to process improvements. A college degree and 1–3 years of customer service experience are required, with ERP or CRM and order-entry experience preferred.
