Description
The Customer Service Representative will handle customer inquiries, complaints, account questions, and problem resolution by telephone, e-mail, and walk-in. The role also processes payments for cash-account customers, researches issues, coordinates with other service or technical departments, and provides backup support to the sales counter. Candidates need a high school degree or equivalent, preferably an associate degree or college diploma, and 2–4 years of relevant experience, along with strong communication, interpersonal, computer, and attention-to-detail skills.
