Description
The Manufacturing Customer Service Representative manages assigned customer accounts and coordinates orders from receipt through shipment, serving as the primary customer liaison. The role resolves product and service issues, analyzes customer needs, handles high volumes of calls and emails, maintains accurate records, and collaborates with Sales, Production Planning, Quality, Shipping, and accounting teams. The position requires a high school diploma or equivalent, 3–5 years of relevant customer service, order entry, inside sales, or account management experience, strong communication and computer skills, and the ability to work on the production floor when necessary.
