Description
The Customer Service Representative will analyze and resolve errors in healthcare claims, advise healthcare providers by phone and chat on contracts and payments, investigate complex reimbursements and healthcare codes, support new healthcare practices during onboarding, coordinate with insurers to remove administrative bottlenecks, and improve internal processes. The role requires an HBO or MBO level 4 diploma, 2–5 years of relevant customer-contact experience, phone and administrative experience, excellent Dutch, strong analytical skills, and the ability to learn new systems. It is a full-time position in Almere with 32–40 hours per week and a gross monthly salary of €3,029–€3,281, plus a thirteenth-month bonus and other benefits.
