Description
King Ranch Saddle Shop is hiring a Customer Service Representative to handle high-volume calls and emails, provide product and order information, place and research orders, resolve complaints, process returns and exchanges, retrieve and distribute mail, maintain customer records, and coordinate with Sales, E-Commerce, Warehouse/Distribution, Manufacturing, and other departments. The role requires strong customer service, communication, problem-solving, organization, multitasking, and time management skills; familiarity with Excel, Microsoft Word, email, cash registers, office equipment, CRM, telephone, and order-management systems; a high school diploma or equivalent; and at least five years of customer service or call center experience.
