Description
The employer is seeking a Bilingual Customer Service Representative to provide English and Spanish customer support through phone, email, chat, and other channels. The role handles orders, accounts, billing, service issues, requests, escalations, documentation, follow-up, and customer satisfaction goals. Candidates must be fluent in English and Spanish, available for weekend shifts, and able to work independently and collaboratively in a fast-paced environment. Prior customer service, call center, retail, hospitality, administrative, or bilingual support experience is preferred, along with CRM or ticketing experience and experience handling high-volume inquiries.
