Description
Pro-Idee is hiring a Customer Service Representative / Call Center Agent with coaching responsibility to handle customer inquiries across communication channels, coach and train call center agents and team members, mentor new employees, and analyze quality and performance metrics. The role requires several years of customer service or call center experience, practical coaching experience, strong communication and service skills, and proficiency with CRM systems and Microsoft Office. The position offers flexible working hours, mobile working, employee discounts, childcare support, and other employee benefits.
