Department: FLSSeniority in posting: experienced
The Frontline Support Specialist provides first-line support for customers and vendors, handling inbound inquiries, routine and non-routine incidents, technical troubleshooting, vendor coordination, ticket resolution, and internal collaboration. The role requires strong customer service, problem-solving, adaptability, and knowledge of company and vendor systems such as Salesforce, TOAST, and Aloha (NCR).
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