Description
The Frontline Support Specialist provides first-line support for customers and vendors, handling inbound inquiries by phone, email, and chat; troubleshooting network, internet, hardware, and other technical issues; coordinating with internal teams and vendors; documenting and closing tickets; and escalating unresolved issues. The role requires strong customer service, problem-solving, adaptability, multitasking, and familiarity with company and vendor systems such as Salesforce, TOAST, and Aloha (NCR).
