Summary from listing
The Customer Service Representative will contact liable parties, provide account information, negotiate payment plans, send debt-related mailings, and record calls, emails, letters, and account actions. The role requires making over 125 outbound calls daily, strong phone etiquette, customer-service experience, debt-collection experience involving amounts up to $30,000, knowledge of insurance and payer sources, and Microsoft Office proficiency. The position is fast-paced and requires multitasking, persistence, professionalism, and strong communication and organizational skills.
