Description
The Customer Service Representative will serve as the first point of contact for customers in a call center, handling inbound and outbound calls, answering inquiries, resolving complaints, escalating issues, documenting interactions, and meeting call-quality and response-time metrics. The role requires onsite work, advanced English proficiency, multitasking and systems-navigation ability, problem-solving skills, and a customer-first mindset; prior customer service or call center experience is preferred. Benefits include a competitive salary structure, paid training, career growth opportunities, food vouchers, performance-based incentives, and a supportive team environment.
